Terms and Conditions




Any reference to Company/Seller/We/Us shall mean Pug1Off Ltd, 1 Boundary Road, Buckingham Road Industrial Estate, Brackley, Northants. NN13 7ES, England: Company No. 05401860, VAT No. GB 183 1352 21 who sell or supply motor equipment and accessories in the course of their trade or business.

Any reference to You/Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where the Buyer purchases in the course of a trade, profession, vocation or sport (where the buyer is a specialist or enthusiast), it is agreed that such a buyer shall mean a trade buyer. Where a person deals entirely as a consumer, statutory rights shall remain unaffected. Where the term buyer appears within these terms it shall mean both trade and consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.

Goods or equipment ordered shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of this agreement that all additional parts, connecting components or ancillary items, not detailed within the sales order form, shall be added to this agreement.

The price shall mean the consideration due for purchase and shall include VAT within the EU at checkout.

 In respect of orders placed via our online shop, shall be mere offers to purchase and shall not be accepted or binding upon the Company until confirmed or acknowledged in writing by the Company by means of an invoice or statement confirming acceptance of your order or by the despatch of goods to you. Order acknowledgment sent by the Company subsequent to the order and payment shall not amount to confirmation of the order. The Company reserve the right to refuse any offer to purchase prior to written confirmation or despatch, where goods ordered become unavailable, the price of goods varies or an error is made by the Company in the price, description or for some other reason, whereupon a full refund of your payment will be made to you, usually in the method you made payment to the Company.



 "Working day" shall mean any day excluding Saturdays, Sundays and public holidays.

These conditions shall apply to all of the companies quotations and contracts, orders for the sale or supply of goods accepted by the company. For the trade buyer, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order are hereby excluded and shall not be binding upon the company.

Web Site information and is indicative only and any specifications, weights, measurements and technical data (whether relating to performance or otherwise) have been prepared by manufacturers and are for guidance only. Additionally, parts or components pictured or described on our website are for illustration purposes only and may vary in size, specification, colour and fitment dependent upon the make and model of your vehicle. Buyers are therefore required to check current specifications, colours, weights and measurements with manufacturers or the Company, prior to ordering. Manufacturers also allow tolerances within the manufacturer of their products and also reserve the right to amend specifications, without notice, in order to improve products or where amendment becomes necessary and the Company shall endeavor to inform the Purchaser of any such amendment or change.



Pug1Off ltd reserves the right to amend any technical or clerical errors without notice. In addition, the buyer shall ensure that all details contained within the order are correct prior to submission to Pug1Off ltd. Subsequent to delivery, Pug1Off Ltd shall accept no liability for any error or inaccuracy unless notified via email or post within seven days of delivery/receipt of Goods.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.



No parts will be dispatched until Pug1Off ltd receive payment in full. In the event that sums owing in respect of other items ordered remain due, apportionment by Pug1Off ltd shall take place without prejudice to the right to retain title or ownership in respect of all goods ordered.

Delivery and packing prices indicated on the website are subject to change due to increased fuel surcharges from carriers and additional charges may be requested at the time of dispatch. Buyers outside of the United Kingdom and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required Pug1Off ltd shall quote for delivery in such instances and confirmation of acceptance shall be required from the Buyer prior to acceptance of the order.

In any event, delivery times are approximate and variable. Estimated dispatch times are specified on each individual listing and we make every effort to dispatch goods within these estimated timescales. Delays are occasionally inevitable due to unforeseen factors. PUG1OFF LTD shall be under no liability for any delay or failure to deliver the products within estimated timescales.

The Buyer is required to notify Pug1Off ltd, in writing, of any shortage, misdelivery or other discrepancies immediately, or at the latest within two working days of such shortage, misdelivery or failure, thereafter the buyer shall be liable for any such discrepancy. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.

For international orders, all products are sold with a Delivery Duty Unpaid (DDU) status and an import tariff may apply to your order. Customers will be contacted by the Customs and Excise authority in the destination country regarding payment prior to delivery, and it is important that the correct contact telephone number and email information be submitted with the order to facilitate this part of the delivery process. Some couriers are charging an admin fee for shipping into the EU. Typical payment methods include credit card or cheque; please contact your local Customs and Excise authority for accurate payment method information. Your order will be released to the courier company for delivery by the Customs and Excise authorities as soon as the import duty has been paid. Please note tariff charge criteria vary, and it is the responsibility of customers to investigate the possible charge with their local customs and excise authority. Please note carriage costs and any related administration charges for the return of the order to PUG1OFF Ltd will not be refunded in the event of import duty dispute and consequent order rejection.



A Buyer shall have the right to cancel any order made by email, letter or telephone call within fourteen days of payment of the goods. Special or made to order goods shall not be returnable under the terms of this clause.

Goods purchased and delivered to the buyer may be returned to the Company in the original packaging (and without being installed or used and with all relevant seals and enclosures intact) for credit within 14 days of receipt by the buyer, subject to a restocking charge of not less than 25% of the value of the order. Special or made to order goods shall not be returnable by virtue of this clause.

If a Notice of Cancellation is received by Pug1Off ltd in accordance with the clause above, the Buyer shall become liable to return the goods to the Pug1Off ltd (without having been installed or used and with all relevant seals and enclosures intact) at the consumer buyer's sole expense. The Return address is as follows:

Pug1Off ltd

1 Boundary Road

Buckingham Road Industrial Estate



NN13 7ES

United Kingdom

Pug1Off ltd shall then refund any monies owing to the buyer in respect of the goods within 30 days from the date of cancellation or receipt of goods by the Company. Such a refund will be subject to any set off of monies to which Pug1Off ltd is entitled under these clauses.



We accept payment via Credit/Debit Card, PayPal or Bank Transfer. At the time we receive your order, we will check stock and all products are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. The option of waiting for stock or receiving a full refund will be given when you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the relevant UK Data Protection Act.



All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein.



Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and all such advice should be checked by the purchaser prior to order. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to an opinion only. Additionally, goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by this company for such alternative use, amendment or modification.

For trade buyers, the company is hereby excluded from any liability, howsoever arising, in respect of any express or implied condition, warranty or term, statement, or representation whether statutory or otherwise, relating to the goods supplied. The trade buyer accepts that he is best placed to insure against losses that arise by virtue of any breach of this agreement and warrants that he carries adequate insurance in this respect.

Goods ordered by the Buyer may not be compatible with vehicles that have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, the Company may accept such goods back into stock entirely at its discretion and shall either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.

Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failures prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.



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